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Leaders: A Process Inventory Provides Org Insights Fast

Higher Ed – More Complex Than Ever Higher ed’s landscape is more complex than ever. Diverse student and faculty populations, decentralized organizational structures, new teaching modes, and constantly changing regulations have led to complex – and sometimes confusing – academic, research, and administrative environments. So how do you gather and use information effectively to manage […]

High-Impact Service Transformation Starts with a Process Inventory

Finding Opportunities to Improve in Higher Ed Higher ed’s landscape is more complex than ever. Diverse student and faculty populations, decentralized organizational structures, new teaching modes, and constantly changing regulations have led to complex – and sometimes confusing – academic, research, and administrative environments. So how do you gather and use information effectively to manage […]

Frustrated student applying to college

Transforming Admissions Processes: How JMA Leads the Way in Process Innovation and Collaboration

Introduction The landscape of college and university admissions is rapidly evolving, requiring enrollment and admissions leaders to shift towards more innovative and collaborative approaches. Leaders like Liz Cheron, the new CEO of The Coalition for College, in speaking with Eric Hoover from The Chronicle, see enrollment leaders “taking a step back and asking critical questions…” […]

Striking the Balance: 3 Higher Ed Process Improvement Success Strategies for 2024

Given the ever-increasing speed of change in higher education, JMA understands that – more than ever – schools need both quick fixes and sustainable, strategic, long-term solutions. Dealing with “urgent pain-points” caused by student or stakeholder experience “friction” or “process failure” may compel leaders to “find quick resolutions,” according to Victor Aluise, Vice President and […]