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Process Reimagining

Deliver Efficiency, Enhance Service, & Enable Strategy

JMA has created four Process Reimagining methodologies which can be used independently, or as part of a comprehensive program of Business Process Reengineering (BPR).

Process Inventory

Overview

JMA’s Process Inventory methodology documents select processes & sub-processes in a detailed, comprehensive way to identify candidates for Process Innovation activities.

Use

Output identifies processes for subsequent Process Innovation activities like Mandate Workshops and Process Streamlining and/or BPR projects. It can also be used for training and to guide strategic or operational decisions.

Deliverable

A document detailing – for each process and subprocess in scope – attributes including purpose, start, end, actors, similar processes, relevant policies and guidelines, systems in use, and challenges – including processes that are redundant, outdated, or obsolete – and opportunities.

Approach

JMA’s highly experienced professionals:

  • define scope and goals with sponsors
  • review and analyzes existing documentation
  • interview key stakeholders
  • create an inventory of processes and attributes
  • review the inventory with sponsors

Mandate Workshop

Overview

Our Mandate Workshop methodology brings together select leaders & key stakeholders for a half or full day session to generate new and/or updated philosophies & policy concepts.

Use

Output guides subsequent Process Innovation activities like Process Streamlining and BPR projects – as well as other institutional strategies, operations, and organizational structures.

Deliverable

A document summarizing new and/or updated philosophies and policy concepts.

Approach

JMA:

  • plans the session
  • facilitates select leaders and key stakeholders through a half or full day time-boxed session
  • summarizes output
  • debriefs with sponsors on the output and next steps

Process Streamlining

Overview

JMA’s proven Process Streamlining methodology generates tangible solutions to create a new – or improve an existing – process which is effective, efficient, and stakeholder centric.

Use

Provides a roadmap of quick wins and short, mid, and long-term projects for an organization to implement to establish a new – or improve an existing – process.

Deliverable

An Overview document outlining project parameters, Current State Process Maps, a Briefing Report summarizing recommendations, a complete listing of all recommendations generated, a presentation outlining recommendations, and an Implementation Plan with prioritized and sequenced projects.

Approach

JMA provides complete facilitation of our Process Streamlining methodology, which includes:

  • partnering with Sponsors to develop the desired future state
  • facilitating a team staff and stakeholders who identify problems (if a process currently exists) and/or brainstorm new and streamlined solutions
  • documenting recommendations
  • supporting the team in presenting recommendations to Sponsors
  • working with Process Owners to create an Implementation Plan to transition recommendations into a set of prioritized, sequenced projects

Business Process Reengineering

Overview

JMA’s BPR methodology generates major concepts to create a new – or transform an existing – process in radical & dramatic ways to enable new institutional strategic and/or operational goals.

Use

Outlines major concepts and components for an institution to implement to achieve large-scale transformation.

Deliverable

An Overview document outlining project parameters, Current State Process Maps, a Briefing Report summarizing recommendations, a complete listing of all recommendations generated, a presentation outlining recommendations, and an Implementation Plan with prioritized and sequenced projects.

Approach

JMA provides complete facilitation of our Business Process Reengineering methodology, which includes:

  • partnering with Sponsors to develop the desired future state
  • facilitating a team staff and stakeholders who interact with the process to create concepts
  • documenting concepts
  • supporting the team in presenting the concepts to Sponsors
  • working with Process Owners to create an Implementation Plan into a set of prioritized, sequenced projects

Ready to Reimagine Your Business Processes?