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Leaders: A Process Inventory Provides Org Insights Fast

Higher Ed – More Complex Than Ever Higher ed’s landscape is more complex than ever. Diverse student and faculty populations, decentralized organizational structures, new teaching modes, and constantly changing regulations have led to complex – and sometimes confusing – academic, research, and administrative environments. So how do you gather and use information effectively to manage […]

High-Impact Service Transformation Starts with a Process Inventory

Finding Opportunities to Improve in Higher Ed Higher ed’s landscape is more complex than ever. Diverse student and faculty populations, decentralized organizational structures, new teaching modes, and constantly changing regulations have led to complex – and sometimes confusing – academic, research, and administrative environments. So how do you gather and use information effectively to manage […]

Frustrated student applying to college

Transforming Admissions Processes: How JMA Leads the Way in Process Innovation and Collaboration

Introduction The landscape of college and university admissions is rapidly evolving, requiring enrollment and admissions leaders to shift towards more innovative and collaborative approaches. Leaders like Liz Cheron, the new CEO of The Coalition for College, in speaking with Eric Hoover from The Chronicle, see enrollment leaders “taking a step back and asking critical questions…” […]

Make Agendas Simple Using JMA’s Template

Creating an agenda can be challenging… determining topics to include, their order, the length of each, and activities. And rearranging topics on-the-fly during a meeting is messy… changing time allocated, switching the order, and ensuring times add up. JM Associates facilitates all kinds of meetings, including our Process Improvement teams. We previously shared tips for creating […]

5 Tips for Effective Zoom Meetings

We at JMA love Zoom! We use Zoom for Process Improvement projects, meeting with Sponsors, collecting information from staff, delivering initial training, and conducting Q&A sessions. When a larger group is involved, some or all can participate from their desks to save travel time and minimize or eliminate the need for a meeting room. While […]